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Jean-claude Cayer Enterprises
address:2045 Route 900 W Rr 1,
St-Albert ON, K0A 3C0tel:613-987-2819fax:613-987-2819employees:~ 3 employees work at this location -
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BUSINESS LOCATION
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JEAN-CLAUDE CAYER ENTERPRISES CUSTOMER REVIEWS
out of 5 stars, based on 2 ratings. 2 user reviews.Reviewed by 1 customer
By Anne l from TorontoCustomer ReviewWorst company to deal with. Sent me a display model at full price without telling me. It did not work. Sales team refused to admit that they sent a broken demo and refused refund and to acknowledge any further emails sent.
By Anne l from TorontoWORST CUSTOMER SERVICE!!!I ordered a new expensive nail gun and the gun came in an unmarked box with nothing in it but the gun. The gun itself was labelled with a price tag. When I went to use it, it didn't work and made loud hissing noises. Contacted customer service/sales team and told them my problem and also suggested that I was sent a floor model (which I was not informed of). First the sales team insisted that UPS opened their package and repackaged it before delivery. Then they suggested that maybe it was a display model but got offended because they assumed that I was accusing them of intentionally sending a gun they knew did not work. Then I was told "Do not ship it back, and a refund will not be issued and all emails are ignored from here on". Eventually sent the gun back. They gave some lame excuse about the nailer needing oil (Roofer of 10+ years, I know to oil the gun. This was not the problem). I insisted on the refund since I didn't pay full price for a refurbished gun, they processed it but didn't refund shipping cost. The sales team is extremely arrogant and rude. Shipped a display model that was broken and still refused to take responsibility. My shipping cost should have been refunded because they did not ship me what I ordered in the first place - A NEW NAIL GUN in working condition. They were given numerous opportunities to right their mistake and instead chose to be unethical and unreasonable.No, I would NOT recommend this business to a friend-
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