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Above & Beyond Moving
address:6605 N Island Hwy,
Merville BC, V0R 2M0tel:250-337-5939fax:employees:~ 3 employees work at this location -
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ABOVE & BEYOND MOVING CUSTOMER REVIEWS
out of 5 stars, based on 3 ratings. 1 user review.Reviewed by 1 customer
By Melissa from Courtenay(1 of 2 customers found this review helpful)Overcharged by Above & BeyondI hired Above and Beyond Moving to move the basic furniture from my small one bedroom apt to my new place. When I called the office to get their rates, I was given an hourly price quote. I booked it. On moving day, they were almost 4 hours late. It had snowed and they were running late, but they never called to let me know. When I called, they didn't even have my booking. They finally found my booking, and showed much later than my original booking time. There were 3 men and they were very efficient and had my furniture loaded in about 20 minutes. We headed to the new place and they unloaded quickly and were completely done in an hour, from start to finish (including bathroom breaks, set-up, clean-up, and billing). When it came time for billing, I was asked if I knew there is a 2 hour minimum. I told him that I was not aware of that. He informs me that the price I was quoted was for 2 guys, but I had 3 moving so it would be more. No one had told me this at any given point. I did not need 3 me to move such a small space. There didn't seems much that he could do, so I wrote him a cheque for the full amount and they left. As soon as the moving guys left, I called the office and informed them that I was not happy. After much debate, she offered to take a small amount to which I said that wasn't enough. We finally settled on a small refund which I still wasn't happy with, but couldn't argue anymore. I was told that she would drop cash off to me the next day. She did call, and I was at my old place finishing up, and she said she couldn't come out there. She said she would call the next day, but I never heard from her. They never answered my calls after that. I would just like to warn others so they don't get overcharged by this company as well.No, I would NOT recommend this business to a friend-
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