6 yr old Gas w.heater broke recently.since it was installed by this company and the product was still on warranty, we called them to let them deal with it. We were waiting half day for their call back, as we could leave them only a message. Next day (on time) arrived experienced gentleman with a new heater.Took him less than 1hr to replace the old one.... YAHOO!.....but cost for labour and a "permit"(???)+ tax was way over $400!