Cancelled my reservation with little notice at the end of the month.
I had booked a truck for a move and they called me 3 days before to tell me that they had overbooked their extra trucks and that one was in an accident- therefor, they had no truck for me. I can accept that people can make mistakes, but all they offered me was a 10% discount on a different day. I had a deadline to get out of my old place and with that kind of short notice at the end of the month it was impossible to find another truck. We ended up having to pay a hefty fine with the landlord and move later (not with a Thrifty's rental). We will never book with them again after their unwillingness to find solutions following their mistakes.
No, I would NOT recommend this business to a friend