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Modern Sensibility
address:380 Alliance Ave,
Toronto ON, M6N 2H8- tel:
- 416-760-7341
- 800-372-6490
- toll-free tel:
fax:416-760-7341website:employees: -
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BUSINESS LOCATION
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MODERN SENSIBILITY CUSTOMER REVIEWS
out of 5 stars, based on 3 ratings. 2 user reviews.Reviewed by 2 customers
By Tom from TorontoModern SensibilityModern Sensibility Review: We purchased the Valencia Sofa Bed and Perry Side Table in July 2013. Delivery was delayed as both items were back ordered approximately 3 months for the sofa and 6 months for the table. The table was delayed longer due to being broken before delivery. We had the sofa about 4 months and noticed the tufted part of the fabric was falling apart. It was barely used by me and my wife. I called Modern Sensibility support and the lady told me that there was a common problem with the fabric failing and that she would like to send a new couch and chaise. I was happy to hear this. A week later (February 2014) we got the new sofa and chaise. The bottom of the chaise had a large rip in the fabric. I called Modern Sensibility an hour later after delivery and spoke with support again. Modern Sensibility said a tear in the bottom of the sofa is not visible and is acceptable to them. They said the tear is not a warranty issue. They said they spoke with the delivery service and they claim that there was no damage when they delivered it thus implying I did it. Why I would rip my own sofa is beyond me. They initially told me that they would send a technician to fix the problem but changed their mind. Modern Sensibility instead offered me some fabric (I had to go down to pick it up) so I could fix the problem myself. Really? I thought about it and responded on principle saying no thank you and that I would instead write this honest review to tell it like it is for others to decide on whether to buy or not. Love the design and look of the Valencia sofa but honestly quite shocked at Modern Sensibility. They tried to do the right thing by sending a new sofa. I appreciate that. Sending a ripped replacement sofa and not fixing it properly is not acceptable. They lack quality control, offer poor service and excessively long wait times.No, I would NOT recommend this business to a friend
By Shannon from Toronto(1 of 1 customers found this review helpful)Customer ReviewBuyer Beware! Modern Sensibility couch came apart before our eyes. After one month half of the seams were unraveled. They wouldn't refund our money but offered us an exchange. Second Valencia couch did the exact same thing, but now they claim it is due to improper use. When I stopped at the store recently I noticed both of their floor models where starting to unravel as well. Please don't waste your money!!!!-
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BUSINESS DESCRIPTION
Modern Sensibility values excellent design and honours it by paying the most acute attention to every detail in the pieces offered. The influences of the evolving market and urban landscape act as a catalyst to create and obtain pieces that reflect these needs that are on-trend, high quality, and of good value. The products to live larger on a smaller scale is very much in line with the direction of the change to come from the company as new pieces are acquired, designed and offered throughout Canada and the USA at a retail location near you.FIND JOBS IN CANADA
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