I have never written a review before but feel I must. Not only was both the front desk staff rude but so was the groomer. I am wishing I never took our dog to this groomers and we will never ruturn. The groomer continually made me feel bad for not having our dog cut in a few months. I care for our dog the same as I do for our child. I felt incredibly offended that she was trying to imply that I don't take care of our family dog. Her tone and her words were unacceptable. I would not recommend this groomer to anyone. Since my dog has returned from the groomers she has been licking a sore of her paw, this was not present prior to the groomers and has now become infected. Horrible service in every way!!! Had to give a rating, would give minus stars if I could.....