IT Help Desk Course Online in Alberta - ABM College

The Help Desk Analyst Diploma Program at ABM College gives students the technical support strategies they need to succeed in call centers or online tech support centers. As a Help Desk Analyst, students will be prepared to work in call centers and online tech support centers, where they will provide quick and effective help desk support to customers. Topics covered in the program include troubleshooting techniques, customer service, problem-solving, and communication skills. Students also gain the necessary knowledge and skills to identify, diagnose, and resolve technical problems.