• Broadway Custom Upholstery & Drapery

    1.0  1 review
    572 Niagara St. Unit 2,
    Welland ON, L3C 6T9
    ~ 8 employees work at this location
  • Updated
    Update Business
    Contact this Business

    Broadway Custom Upholstery & Drapery
    DISTANCE: 0 km
    TIME: 0


    PCKicks Computer Help Force
    Richmond Hill, ON


    1.0 out of 5 stars, based on 1 rating. 1 user review.
    Reviewed by 1 customer

    By from Niagara Falls
    Poor quality and horrible service
    WARNING - DO NOT use Broadway Textiles. I stopped and asked if they cut foam cushions for people as I usually drive all the way to Hamilton to get mine done. I was delighted when he assured me that he cut foam pieces for people all the time. I took in two patterns last week to be cut so I could make some cushions. He took the measurements, gave me a price and said he would have them ready for the following day. The quality of the cutting is atrocious. The corners are all chopped up and uneven. There is only a single layer of fabric that will cover these pieces so you will see the shape of the underlying foam quite clearly. I took them back today to ask him to redo them or refund my $80 and he flipped out and told me that he did the cutting for free since I purchased the foam from him and that 'it is written on his paper that he can't guarantee the quality of the cutting since he doesn't have the proper equipment to do the work'. I was surprised to hear that since he had made no mention of any issues or warned me that I would 'get what I get' if I used him. When I asked him what paper he was referring to he walked eight feet away behind the service desk and pointed out a line at the bottom of a laminated sheet hanging behind the cash register. The page was about 7x9" and was printed in type that could not have been more than 3/16" high (about the same type face as this post). The 7x9 sheet had about 35 lines of print and was surrounded on the board by dozens of other pages. This was apparently to serve as my warning that if I used him to make the cushions I could not expect professional results. At no time during our discussion about what I was looking for did he ever mention any issues that would suggest he could not do the work properly, but based on the fact that he has this tiny little line on the page behind the cash he must not ever expect to do quality work. Don't waste your money make the drive to Hamilton
    No, I would NOT recommend this business to a friend
    Was this review helpful? Yes / No - You may also flag this review