Bought a bagless Hoover air vacuum at Canadian Tire. Paid over $200 on sale. SH 40070. If any problems we must contact the company Hoover. When the vacuum was removed from the box, the top part with the handle was damaged or defective. Can't lift the vacuum with the handle. I must drag the vacuum by the hose. Inside the filter there is a cup which the dirt should go through and once it is full to empty it. It is not working. I have called a couple of numbers and on hold for a very long time. I left my number and no return phone call. Can't speak with a live person. I am discussed with the product and service.