I brought my dog in for a simple nail clipping. The person who served me I believe is the owner and she is elderly and absolutely horrible. She cut every single one of his nails so short that he was bleeding from every nail. His dew-claw was hacked up so badly and he yelped a few times because she was hurting him. There was blood on her glasses, her clothing, my dog, the counter and floor and still she was remiss to give me some of the powder to help clot the blood because she said she hardly had any left (no wonder). Thank goodness she gave me it, because the dew claw was bleeding with his hearbeat so blood absolutely everywhere and covered the blanket hew was lying on. I am disguested that someone this completely unprofessional and elderly is still working as she is unskilled and so so unprofessional.