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  • James D Custom Floors Ltd

     
    1.0  1 review
    address:
    4159 Mcconnell Dr,
    Burnaby BC, V5A 3J7
    tel:
    604-294-4519
    fax:
    604-294-9722
    employees:
    ~ 6 employees work at this location
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  • JAMES D CUSTOM FLOORS LTD CUSTOMER REVIEWS

     
    1.0 out of 5 stars, based on 1 rating. 1 user review.
    Reviewed by 1 customer

    By from Surrey
    1.0
    Awful, Liars, Super Sketchy work
    Where do I start? Every second spent with every employee or even the owner was ridiculous. I have never experienced anything like this. I was dumbfounded with the things that came out of their mouth. I only gave them one star because that's the lowest possible. They truly deserve none. They don't ask you when you are available, only tell you when they are coming. If you try to reschedule and offer many days (even the majority of the week), the lady, Bella, will say that you said they couldn't come at all. I waited around after agreeing to one day, and they never showed up. When I called back, she said I said they couldn't come. Bella even called me a liar! They never call you when they say they will, then they act like you are putting them out and being rude for asking when they are planning on coming to do the work. Awful, not recommended at all!!! In total, they no-showed 3 different times, every time telling me I was mistaken and that they said they couldn't make it that day, but you agreed to another day. The funny thing is, I would've never agreed to those days, because I work every week on the days they said! They were the cause of massive delays. Then, when they finally made it, they informed me that we wouldn't be able to get in or out of our apartment for the rest of the day and night, so I would either need to leave, or my husband wouldn't be able to come home. Thanks for the notice guys... We had to scramble to find a place to stay that very night. We weren't offered any compensation or even a simple apology. It seems they have a policy that the customer is always wrong, and to never apologize for anything. While working, they went all over our house, opening doors, looking for all sorts of different things. I don't trust them one bit. The work they did was crap. The tiles were poorly cut, and didn't line up with the walls.
    No, I would NOT recommend this business to a friend
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    • BUSINESS CATEGORY

       

      BUSINESS DESCRIPTION

      We are family owned and operated and have been in business since 1987 in retail floor coverings. We supply and install carpet, vinyl (plank and sheet), hardwood, high pressure laminate flooring, cork flooring, vinyl composition tile, stone, ceramic and porcelain tile and re-finish hardwood floors. James D. Custom Floors Ltd. is a member of the B.C. Floor Covering Association and Better Business Bureau of Mainland B.C. We support business self-regulation, adhere to sound advertising guidelines and abide by the Better Business Bureau Code of Ethics. We do not have any complaints on file for all our years of business. We have an A+ grade, the highest rating offered by the Better Business Bureau. It is our ambition to treat all of our potential and existing clients with the utmost respect and integrity. As a business, we are committed to providing you with excellent service, value, and workmanship. Our extensive knowledge of floor covering options will benefit you in the selection process. And will ensure you get the right information to make a knowledgeable flooring decision. We service all areas of the market including new and existing homes, insurance replacement work, businesses, property management, schools, churches and care homes. We are competent at servicing a large spectrum of jobs ranging from a single bathroom to multiple housing complexes. We also do custom work in recreational vehicles. You are welcome to visit our showroom or we can bring a selection of flooring samples to you. A detailed written estimate is provided at no charge for specific products or for budgetary purposes. We look forward to serving your floor covering needs. Thank you for your consideration. Sincerely yours, Jim Henderson and team, James D. Custom Floors Ltd.
       

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