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  • HUDSON BAY COMPANY HEAD OFFICE CUSTOMER REVIEWS

     
    1.0 out of 5 stars, based on 6 ratings. 3 user reviews.
    Reviewed by 3 customers

    By from Pickering
    1.0
    Customer Review
    Purchased a Merchandise in store but it's supposedly delivered to my house. They had the wrong address and end up being sent back to The bay warehouse. Waiting for my refund for a month now. Called Them over 5 times to follow up and every single customer service person I spoke to said it will take 5-10 business days. It's been a month and still didn't get my money back. Frustrating! I'm so upset how they've been telling Me lies and excuses.
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    By from Woodbridge
    (2 of 2 customers found this review helpful)
    1.0
    customer service
    I had purchased furniture from HBC approximately 3 years ago. One of the sofa's, the frame broke on December 27, 2016. I was told that the framework is under a lifetime warranty and they need to confirm if the legs were as well. (which by the pictures i sent them clearly demonstrates that the legs are part of the framework). Today is January 23, 2017 and I'm still waiting for a solution. Since Dec to now i have made several follow-up calls and constantly getting excuses why this has not been resolved. I"m being told that they need to contact the manufacturer and then they said they contacted the wrong one and that they need to reach out to the buyer to see who the manufacturer is....... This is getting so ridiculous that I don't think i will ever buy furniture from the Bay again!!! I needed a fridge and stove and decided to purchase from another company as i don't have faith if anything goes wrong that the Bay will support their customers.
    No, I would NOT recommend this business to a friend
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    By from Newmarket
    (1 of 1 customers found this review helpful)
    1.0
    Customer Review
    Hello , i had a very bad experience today at the bay in upper canada mall. I am a regular customer and i spend a lot of money there weekly. I was approached by Diana and Pamela numerous times asking if we needed help. Me and my brother mentioned that we are ok and that we buy these t shirts all the time so we know our sizes. They repeated to approach us and ask for help. As our stay continued i noticed a tall floor walker run into the under wear section and continuously and uncomfortably stare at us and follow us. The overall experience was very bad as a customer. I dont feel comfortable shopping there anymore which is a shame because before today we were regular customers. Very unsatisfied. I hope this matter can be addressed and that actions will follow to assure we wont have another horrible uncomfortable experience at the bay Newmarket location Thanks Jonathan
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