I called to request a price on a bathtub and followed up with an email about 10 minutes after the call outlining what I was looking for. I sent the information on a Thursday morning, followed up on the Friday with another email and phone message asking if Shannon, the person I was dealing with had received the information and that I was looking to buy the item sooner than later and FINALLY on Monday mid day she emailed me back saying she was with clients (then what am I??) and would get to me when she had time. Hum, 5 days, almost 3 full business days and still waiting. I received three other quotes in the time it took her to say she was too busy to get me the information. I guess she didn't want the $4000 plus I am going to spend on the bathtub plus whatever else we need to finish our remodel.
No, I would NOT recommend this business to a friend