Went there today to get an estimate on a slight modification to shoe straps on shoes that I need to wear for a funeral on Friday. The repair specialist was talking to another client at the counter and I stood behind her. He never looked at me or said hello and went on to repair this woman's shoe on the spot without acknowledging my presence while I was left standing there. I found this very rude. Another young man who was there was nice enough to ask if he could help me. However, he could not as he is not the expert. After 10 minutes of waiting while the expert had disappeared in the back of the shop with the woman, I left. This is what you call customer service? I'm going somewhere else.
No, I would NOT recommend this business to a friend
When I set foot in this store a few months back I was all but ignored and basically told to wander the store myself to find shoes that would fit my existing orthotics etc.. There were no pleasantries and I had to essentially fend for myself. Would not go back and certainly wouldn't recommend them. Anyone having similar experiences is not surprising given their lack of customer care and service.
I finally found what I wanted at a store in the glebe.
No, I would NOT recommend this business to a friend