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  • CASEY'S PROPANE CUSTOMER REVIEWS

     
    1.5 out of 5 stars, based on 17 ratings. 4 user reviews.
    Reviewed by 4 customers

    By from Ontario
    5.0
    Friendly, polite service from office and delivery men.
    I have been a Casey's customer for the past 3 years (switched from oil to propane - what a nice price change!). My customer service experiences with the staff, both in office and on deliveries, have been exceptional. I pay my bill regularly - then when I need a fill, I call to order it and I have it withing a reasonable time (from what I understand, delivery is based on your tank reading, so if people are patient enough, they will surely get their fuel!) I noticed that someone wrote on here that they were left without heat...I find this surprising as I have never been without heat since I began dealing with Casey's a few years ago...then again, as I stated previously, I pay my bill regularly... Also, I noticed that this website has stated that there are only 8 employees, but I've been to their office numerous times over the past few years and it appears to me that there are a lot more employees than 8, so Profile Canada may want to update their records...
    Yes, I would recommend this to a friend
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    By from Omemee
    (2 of 2 customers found this review helpful)
    1.0
    they will leave you without heat and not care!!!!1
    They left me without propane for days even though i am on autofill and payment! The owner Casey Vollering didnt care at all that i had no heat even though i have a newborn baby and said he would be here when he got here! He is the rudest person I have ever seen and they do not care about customer service what so ever! If you require heat in your home at all times do not go with CASEYS PROPANE
    No, I would NOT recommend this business to a friend
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    By from Peterborough
    (3 of 3 customers found this review helpful)
    1.0
    Poor!
    I would strongly not recommend this company for your propane supply. After months of contacting them to remove our tank as we were installing NG they charged me a restocking charge for the propane left and a charge to pick up the tank. I was expecting a refund of over 100.00 They sent me a cheque for 13.08. Very poor customer service. Suggest you review your options before you consider this company. I only picked one star as it was mandatory.
    No, I would NOT recommend this business to a friend
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    By from Peterborough
    (7 of 8 customers found this review helpful)
    1.0
    Don't Recommend
    I took over an account and the EXISTING tank when I purchased a property. They increased my annual rental fee by a huge amount citing the rising cost of metal even though I was keeping the existing tank. They knew that my only option was to have their tank removed and pay a large drop fee for another tank from any other company, so they had me over a barrel. I didn't appreciate the cash grab.
    No, I would NOT recommend this business to a friend
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