Early November my family enlisted for the help of your company to help with a Pest problem, we were told on date of set up that Scott from Abell would be in contact with us every week in person or over the phone. This however has not happened, we have not yet seen or heard from anyone in the company. We have tryed to call back multiple times to get service and am told over and over that Scott will call you and he has never tryed to contact us. We paid for a service that was never fullfilled . After feeling the service was never met my husband called the office and when calming mentioning he is unsatisfied with their service and would like our money back ( as they have a 100% money back guarantee) the office women said we need to talk to Scott ( an unreachable man) and then hung up , I highly discourage anyone in the Kingston Area to use Abell. Rude and very poor service.