Artistic Bake Shop forces customers to limit their purchases!
I shop at Artistic Bake Shop from time to time; it never turns out to be a planned visit, so my shopping there happens if I happen to be in the neighbourhood. And so, I happened to be in the neighbourhood today, at 8:30 am. I asked for 2 dozen pretzels, but was told I can only get 18 (!). Note that there were 2 overfilled baskets of pretzels on their counter. I asked why I could not have 2 dozens. The young clerk told me that it was too early in the morning to sell that many, and not fair to customers who may come in later. I asked where was this policy posted. The other clerk responded that they have it posted in 3 places in the store (yet, I kept looking around and did not see any big signs). She said that I would have to order ahead of time if I wanted to buy that many pretzels. I told her that i made my decision at 6 am today. She was rude and ignorant and told me that if I wanted to buy pretzels it would have to be less than 2 dozens.
Where on earth do bakeries tell you that???!!! If I go to the Italian bakery and want to buy 10 baguettes, they are happy to have my business. If I go to the Polish bakery, the owner himself asks me if he should pack 3 dozen of their delicious Polish buns, and that he would like to see me there more often.
But, if I go to the German bakery, they tell me that it is too early to sell me 2 dozen pretzels although they have plenty of them.
As if this was not enough, my husband called them when I told him what happened. AND.... the manager hanged up on him! Is that supposed to be an example of customer service???!!!
I will not shop there ever again. Their bread is not bad, but they are not the only European bakery in Edmonton.
No, I would NOT recommend this business to a friend