If you are looking for customer service do not waste the trip. The staff is extremely rude, to the point where I'm surprised they manage to stay in business. I was in the store for 5 minutes and will never step foot back in it again. I regret that my boyfriend spent money at such a place on my Christmas present. Horrible! It doesn't even deserve 1 star.
Over 5 months ago we took a watch in to be repaired. Goldworks has had it most of that time, returning it briefly on occasion only to have it stop again. While in their care, they managed to break the watch strap, then the crystal. The watch still doesn't work.