Good service, both my wife and I and friends have been going to Kens store for years and very happy with the service.Trust me when I say they have several years of experience and know what will make your cycling days, happy ones. I don't understand what these other people are talking about when they say bad service etc, it's like their talking about another store.
If you want a bike or service that will make you happy, Cycle power is the place, their is a reason they have been in business for 30 years and it's not from bad service.