They gave me the lowest quote assumed they were a reputable company. It took two months for the windows and doors to come in and be installed.
There was poor workmanship on the doors. All three doors had to be adjusted. I was ok with this until my kitchen window and patio door began leaking. Contacted the contractor right away. Always seemed to be to busy to fix the problem. It took two months for him to fix window. and door for it to leak again after 1 week. When I called their contractor Paul macdonald he then told me that the issue was my home and that if he was to investigate he would charge me for it. I couldn't understand this because the windows had a lifetime warranty and they were just five months old, I spent two weeks calling and emailing only for him to deliberately come to our home when no one was there. I called the manager of burnside windows and doors who was very accusing and rude. He said that he would call the contractor who told him that he had pictures that there was something wrong with my home. I immediately left work in a panick and called my insurance company who sent out a contractor right away. After he looked at the window and door he was disgusted. He couldn't understand why a new window an door would leak. It turned out that no silicone was used in the flashing at all!! He just used a spare amount of foam that had holes all through it therefore the water penetrated through!!
After spending several thousand dollars sand then to have to pay for a service that should have been covered and to receive such poor service I do not, and would not recommend this business at all. In hindsight I now realize why I see so many Metro and Door trucks doing window and door installation.
Offering over 20 years of service, we at Burnside Windows and Doors are a family business offering, as a specialty, One-to-One Customer Service and Installation Advice. With a no pressure environment, you will feel a sense of accomplishment when you leave after gaining the knowledge we can share with you for your future projects. At Burnside Windows and Doors we work with Renovations and New Homes offering a little bit of everything that involves windows and doors. Come on in and see our Showroom, whether it be a simple or complex project, we have the products to suit your needs. Call Burnside Windows and Doors or Walk in today for a welcoming and unique experience.