While the unit seems to work, the way they treated me as a customer was dreadful. My steam unit arrived broken. And they charged me for shipping both the broken part back to them and the replacement part to me even though the general manager said they would cover shipping. This was fora brand new machine. I would expect better service and better quality control from a Canadian company! See my blog outlining the whole story with pictures at http://relax-a-mist-sucks.blogspot.ca/
No, I would NOT recommend this business to a friend