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Richmond Square
address:300 Regina St N,
Waterloo ON, N2J 3B7tel:519-885-1740fax:employees:~ 3 employees work at this location -
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RICHMOND SQUARE CUSTOMER REVIEWS
out of 5 stars, based on 2 ratings. 1 user review.Reviewed by 1 customer
By Behzad from Richmond Towers, Waterloo,ON(1 of 1 customers found this review helpful)Stay away from itI have lived in Tower 1 since Jan. 2012. I moved from Montreal to Waterloo and this is my first experience with TransGlobe. I would like to share with you my story:
- For moving in on Jan. 16th, I gave a certified check for the last month's rent and the prorated rent of January and a personal check for February to Mr. P. B. of TransGlobe on Jan. 4th. I was informed on Jan. 5th that I could contact Mr. G. the building representative of Tower I to sign the lease and reserve the elevator. I called a few times and left a message but no one returned my call. Finally, I talked to Mr. G. but he said that the lease was not ready and I would get it on the moving day.
- On the moving day, Mr. G. did not answer the phone. After a few minutes of waiting, Ms. K. from Tower II showed me the lease and I signed it but she did not give me the parking spot. I was told that I had to park my car outside although I had paid for an indoor parking.
- On the moving day, the apartment number 1406 had the following problems:
* Quite a few door knobs were missing.
* The apartment had been painted in grey but it was beige when I saw it.
* The thermostat was not working.
* There was no smoke detector in the apartment.
* There was a big dirty carpet and lots of cigarette residues in the balcony.
* There were large black spots on the wall of the bedroom.
* One of the sliders of the bedroom window was missing.
* One of the doors of the storage in the entrance corridor was not installed and it was in the kitchen.
* I had not been assigned a parking space. I was not given a key for the parking, the laundry card and the key to the sport facility.
- Working hours for the office are announced on the door as 8AM to 5PM but they start at 9:00AM so I have to spend my lunch time at work to come to the building and try to find the building representative.
- On January 17th, I told Mr. G. in the morning that I need him to look at my apartment at 12:15PM. However, I had to wait for more than half an hour after our appointment to show my apartment to him.
- On January 18th, I was given the key for the parking but they had ran out of laundry cards and their bank machine was not functioning so I was not able to pay the deposit for the keys to the sport facility.
- On January 18th, when I went to the parking spot, I saw two big bulky rolls of trash that prevented my car from fitting in the spot. That was a turning moment for me.
I can not accept this welcome package from TransGlobe. They have wasted my time while I didn't have time. Now, I would like to make some time for TransGlobe.
P.S. From August 2012, the building was sold to Gateway Property Management. The building is becoming worse every day. Gateway is trying to renovate the building but it is currently not a liveable place. Stay away from it.No, I would NOT recommend this business to a friend-
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