TD Canada Trust Branch and ATM

TD Canada Trust Branch and ATM

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1.0
9019 Bayview Ave , Unit 24
Richmond Hill, ON
L4B 3M6, Canada
905-771-0925

  • About TD Canada Trust Branch and ATM:

    From a variety of Chequing & Savings accounts, Credit Cards, Mortgages, Loans and Lines of Credit to Retirement Planning, TD Canada Trust has all your Personal and Business Banking needs covered.
    Categories:

    Hours

    Monday9:00AM - 6:00PM
    Tuesday9:00AM - 6:00PM
    Wednesday9:00AM - 6:00PM
    Thursday9:00AM - 8:00PM
    Friday9:00AM - 8:00PM
    Saturday9:00AM - 4:00PM
    SundayClosed

    Additional Numbers

    Fax 905-771-0566

    Additional Websites

    reservation http://td.com/ca/en/personal-banking/book-appointment

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    TD CANADA TRUST BRANCH AND ATM CUSTOMER REVIEWS

     
    1.0 out of 5 stars, based on 1 rating. 1 user review.
    Reviewed by 1 customer
    By from Richmond Hill
    1.0
    Disappointing incident.
    I was recently deducted from my account and was 50 cents under.
    I noticed this on easy web but ignored it, thinking it was only 50 cents under, I could have easily gone to the bank to deposit 50 cents, or even more, because I had cash in my wallet.
    However, the computer system reverted the transaction and heavily charged me 42 dollars!
    My sister worked at another TD branch and was quite sure I could get a refund considering how understandable my situation is. Being charged 42 dollars for being short of 50 cents is quite ridiculous.

    However the manager Adriane Yee, refused to allow me to get a refund. She was very strict on the rules and did not consider my point of view of how absurd it is, nor did she consider my feelings of frustration. She could have easily understood my situation and give me the refund, she had the power to, but she refused.

    Thanks, for ruining my reputation of the branch, I am 25 years old and consider myself a radical entrepreneur, I have money to save, house to buy, investments to make and that 42 dollars in the short run will cost you much more in the long run.

    I was unlucky enough to have my account with this branch rather than my sister's.

    To take out my anger, I switched accounts to my sister's branch, (Hilcrest Mall) and they quickly gave me the refund, they made me feel very happy, and was very considerate about my feelings. However, it rendered my plentiful cheques useless :(

    I don't like managers who don't have a sense of empathy. (especially considering that TD has a reputation for excellent customer service.)

    (I can only speak from my perspective.)

    There is one other negative experience I'd like to mention, when they ask for you to review the branch and give them feed back, they have a forceful attitude, while staring at you as you are writing the review. They comment on how important it is to give them perfect. Many of my friends with the same branch also had that same experience and we've joked about it.
    No, I would NOT recommend this business to a friend
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