I would give this -10. The car rental employees are very rude! On top of that they try to rip you off with your money, so make sure that you fight for your rights and not be carried over by their rudeness. How many of you have encountered a rude employee that would yell at you on the phone? Just to get you thinking that they are right. Plus they have such liar employees and won't even accept their mistake and apologize. This car rental deserves to be shut down and reported!