The Canadian Tire store at Bancroft, ON offers a variety of products including automotive, tools, hardware, sports, household and outdoor living. This location also has an auto centre for car repair & maintenance.
June 10th, 2014 at approximately 3:00 pm, I wanted to exchange some fluorescent tubes purchased the previous day at a different CT store that turned out to be the wrong model. I was given a lecture by the counterperson on choosing the correct colour and told that the department manager would have to make a decision, which she doubted would go in my favour. The manager surveyed the items and the bill while the counterperson apprised him at length that the items were bought at another store and the packaging had been removed etc. and, to his credit, he quietly agreed to accept the return. The counterperson then launched into another diatribe about my shopping habits, to which I responded that I did not need to be lectured and that I “get the picture”. She continued with “I am surprised that he accepted the return” to which I replied that if left to her he would not have done. She finally quieted down and gave me my refund without further comment. I had intended to buy replacements as well as other items, but unfortunately was quite discouraged at this point. I understand that the company was not at fault, except that they should monitor the behaviour of staff purporting to be Customer Service – a vital role!
No, I would NOT recommend this business to a friend