The company started off great! Good starting dialog, emails, follow up for the initial site visit and all. I was really glad they seemed organized because I really wanted to get all my minor claim settled and over with.
Then I had to hound for information - the adjuster stated that they were swamped. I had to chase the contractor they sent (Titan) to get him to send the estimate to Crawford. Then hound Crawford for the official estimate. Then chase after my insurance company, to approve the estimate. I had a question for the adjuster and he would not answer or return the phone calls or emails. Finally after almost a month I get a follow up. By then I had dealt with the whole issue myself leaving me with a bad taste in my mouth from both my insurance company and Crawford & Co.
If they were truly swamped then they should have not taken on my claim.
Keep that in mind when you are dealing with them.
No, I would NOT recommend this business to a friend