Fort Glass is an established leader for sales and service in the Kingston area. A family owned and operated establishment since 1975, we base our success on the quality of the products we sell, the high level of workmanship provided by our employees, our after sales service and the creativity provided when customized advice is required. We invite you to visit our showroom which displays a wide selection of the many products we offer. Call Fort Glass today!
I had some glass work done at my home. I hired Fort Glass. I was displeased with the quality of the work, and I wasn't very pleased with how their employees acted and behaved in my home and on my property. I believe the employees names were Doug and Will. When they were carrying materials and tools into my home I heard something bang and scrape up against the wall. Later when I looked at one of my walls it had a smudge mark, and the paint was chipped and peeled off in a few spots. I would describe them as careless, irresponsible and I felt they were overpriced. They took frequent cigarette breaks, got my floor dirty, performed shotty work and left cigarette butts all over on my property. Their glass came with imperfections, minor chips in some areas, scratches, and some pieces were slightly hazy. To top it all off I had a $50 bill sitting on my microwave in the kitchen. After they left, it was gone. I thought to myself, "did Fort Glass steal my money?" I spoke with the owner of the company Rob Welsh on the phone and Rob was very rude with me. It was a big headache and my wife was pretty upset about the whole thing. Some of the glass they installed looked terrible and I decided it had to go. Fort Glass refused to replace the scratched and chipped glass, and refused to come back to install it for free, and I refused to invite their staff into my home again. So, I needed some more glass work done to fix the glass work that Fort Glass had initially installed. I hired Oomen's Glass and I was happy with their professionalism and the quality of work received. Don't trust Fort Glass. If you get Fort Glass to install anything, you will regret the experience and you may be left feeling like a victim rather than a satisfied customer.
No, I would NOT recommend this business to a friend